Summary
My career has centered around bridging the gap between business and technical groups within and between organizations. I possess strong communication skills, an ability to grasp high-level organizational needs and objectives, and a depth of technical knowledge and experience which allows me to close the often significant distances which can lie between those who define the business needs of an organization and those who implement their technical solution.
I am particularly interested in how the web and internet technologies are being used to address the myriad needs of businesses, organizations, and users whether they be for communication, transaction processing, or engagement.
I work best in positions where I can serve as a bridge between multiple functions and disciplines at the high levels of creatively defining opportunities and uses of technology, architecting conceptual solutions to those problems, and defining positioning and communication strategies which will to convey the value which can be created and delivered to customers or users.
Specialties
Product Marketing; Web & Internet Strategy; Web Site Planning & Construction; Web Content Management Systems; Enterprise Systems; Magento eCommerce; Content Authoring.
Work Experience
September 2010–Present: Solutions Engineer, Next IT, Spokane, WA
Focus on technical analysis and solutions architecture within sales organization for developer of enterprise-class Virtual Agents. Additional activities include creating product and technical marketing materials, technical communication for analyst and partner relationship activities, and collaborative work across implementation, R&D, product development, and sales organizations to identify opportunities for improving delivery of existing products and definition of new product and market ideas.
Specific accomplishments include:
- Principal Technical Architect working with Partner Relationship Manager in joint development of Social CRM Platform with a top-tier professional services company;
- Authored 2500 word article published as sponsored content with Speech Technology and CRM Magazines;
- Created new RFP web microsites for material submissions; principal author of six RFP/RFI submissions;
- Created a variety of presentations and papers addressing market positioning and competitive analysis; approaches to supporting internal innovation; marketing presentation materials/slide decks; potential product and market opportunities; and analysis of internal data sets for market and product insight.
January 2008–Present: Co-owner, Diaper Lab, Somerville, MA
Diaper Lab (http://www.diaperlab.com), founded by my wife and I in 2008, retails modern cloth diapers for infants and toddlers, servicing the Boston, MA area through a retail store, and nationally via online eCommerce website. Principally responsible for the technology, design, and financial aspects of the business, including the creation of website and implementation of Magneto ecommerce solution, Google Analytics and Ad Words management, design of print and web marketing collateral, and managing QuickBooks POS system.
April 1997–August 2009: Harvard University, Central Administration Information Technology (CAIT), Cambridge, MA
April 2005–August 2009: Product Manager [IT Infrastructure Services, Website Development Services]
Served as principal customer-facing representative for internal web development and management group which supported over 50 University websites, undertaking more than 75 projects per year, ranging from minor site enhancements and visual redesigns to custom application development, new site construction, and large-scale Web Content Management System (CMS) implementations.
Primary responsibilities included: budget and finances; development of cost and service models; internal sales and marketing; developing responses to and presentations for RFPs/RFIs; initiating partnership arrangements with external vendors; and advising Sr. Management, including the University CIO, on matters relating to web technology, such as CMS systems, search, and social networking.
Accomplishments include:
- Increased fee-for-service internal revenue from $500K to $1.4M per year and eliminating inherited $100K deficit;
- Increased FTE headcount from 7 to 11;
- Created SaaS service for lightweight internal communication websites;
- Led engagements to develop high-profile websites including award-winning intranet site for Harvard’s Alumni Affairs and Development group; new website aggregating and highlighting Harvard’s International Activities (http://worldwide.harvard.edu); and the technical redesign and migration of Harvard’s principal employee intranet to Alfresco CMS platform;
- Co-chair of Harvard Web Content Management interest group.
Product Manager and web technical advisor for centrally funded Common Services
- Implementation team member and Product Manager for internally developed, PCI-compliant, web-based Credit Card Service gateway application;
- Member of University PCI Executive Committee responsible for developing and reviewing policies and technology in support of University PCI compliance efforts;
- Initiated and obtained internal funding for Web Content Management (WCM) pilot project to evaluate implementation needs and impacts.
November 2004–April 2005: Project Manager [Office of the Assistant Provost for IT and University CIO]
Internal consultant to Department of Molecular and Cell Biology within Harvard’s Faculty of Arts and Sciences.
May 2004–October 2004: Leave of Absence
See Other Experience below
December 2002–April 2004: Project Manager [Network and Server Systems]
August 2002–December 2002: Product Manager [Network and Server Systems]
Product Manager for Central Administration e-mail service (CAMail), servicing over 3,000 users, and Remedy ticket tracking system.
May 2002–December 2002: Project Manager (unofficial title) [Network and Server Systems (NSS)]
Special assignment serving as project manager for NSS activities during the implementation of Harvard’s PeopleSoft HR/Payroll system.
August 2001–July 2002: Support Services Manager [Network and Server Systems]
July 2000–July 2001: Customer Service Program Coordinator [Network and Server Systems]
September 1997–June 2000: Associate Technical Specialist, UIS Help Desk [Network and Server Systems]
Other Experience
Volunteer aboard USCGC Icebreaker Healy as part of the Shelf-Basin Interaction NSF/ONR research program (see http://www.whoi.edu/arcticedge)
Spring 2002, Fall 2000, Fall 1999: Harvard University Extension School, Teaching Assistant, Introduction to Databases and Client Server Computing
Fall 2002: Harvard University Extension School, Teaching Assistant, Information Management for Managers
Fall 1998: Harvard University Extension School, Teaching Assistant, Academic Writing and Critical Reading
September 1995–August 1996 Research Assistant, MIT Technology, Business and Environment Program